FINANCIAL SERVICES
- Re-installation of CPS
- Enhanced Financial Internal Control System
- “No budget – No Disbursement Policy”
- Suspension of Penalty by LWUA
- Pending Proposal for Loan Restructuring/ Refinancing
- COA Audit Report: From “Adverse” Opinion in 2012 to “Qualified” in 2013
CUSTOMER SERVICES
- Institutionalized Reading, Billing, Collection & Disconnection Flow
- Installed Automated Billing & Collection System (BCS)
- Conducted Basic Customer Service Management Orientation
- Surpassed 2014 Service Connection Target: Target -1,971; Actual – 2,066
- Concreting of Customer Pathway
- Expanded Service Area to Bgy. Bugsukan thru the SALINTUBIG Project of the Cantilan LGU and the DILG
ADMINISTRATIVE SERVICES
- MaCRO-based Organizational Streamlining
- Compliant to DBMs 1:100 Staffing Ratio
- Re-defined Functional Flow
- Revisited Strategic Direction
- Installed CCTV
OPERATIONS/TECHNICAL SERVICES
- Established Basic Operational MIS (24-hour Monitoring of Water Pressure, LPS, PWL, DD, Water Quality, etc.)
- Compliant to Water Quality Standards
- Full operation of Homoyat Well Pump
- 24/7 Water Service
- Installed Solar Power at Lib-og Station
- Installed Communication System
- Reduced NRW (up to 18%) –
- Massive Replacement of Old Meters
- Creation of Caretaker/Maintenance Teams